Legal
Privacy Policy
Last updated 9 October 2026.
This policy explains how Elmsward Property Ltd, trading as Elmsward Property Partners, uses personal information collected through this website. We are the controller of that information. Elmsward Property Partners is a trading name of Elmsward Property Ltd, registered in England and Wales, company number 17478934, registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
We are registered with the Information Commissioner’s Office (ICO), registration number C2054296.
What we collect
- Enquiry details. When you use the enquiry form: your name, email address, organisation (optional), enquiry route, budget or asking price (optional), preferred areas, and anything you tell us about your strategy or requirements.
- Correspondence. Messages you send us and our replies.
- Technical information. Like most websites, the service that hosts this site may receive your IP address, browser type and the pages you request, so the site can be delivered and kept secure.
- Your cookie choice. Stored on your own device. See our Cookie Policy.
Please do not include highly sensitive information in your first enquiry.
How and why we use it
| Purpose | Lawful basis |
|---|---|
| To read and respond to your enquiry, and to discuss how we might help | Taking steps at your request before entering into a contract, and our legitimate interests in running our business |
| To provide services you ask us to provide, and to keep business records | Performance of a contract, and our legitimate interests |
| To keep the website secure and working | Our legitimate interests |
| To meet legal, tax and regulatory obligations | Legal obligation |
We do not use your information for automated decision-making, and we do not sell it.
Who we share it with
We share information only where needed, with service providers who help us run the website and our business (for example hosting, email and customer relationship management providers), with our professional advisers, and with authorities where the law requires. These providers act on our instructions. Some may process information outside the United Kingdom; where they do, we make sure appropriate safeguards are in place.
How long we keep it
We keep personal information only for as long as we need it for the purposes above, including to meet legal, tax or accounting requirements. If an enquiry does not lead to us working together, we will not keep it longer than is reasonably necessary.
Your rights
Under UK data protection law you can ask us to:
- give you a copy of the personal information we hold about you;
- correct information that is inaccurate or incomplete;
- delete your information in certain circumstances;
- restrict how we use your information;
- give you your information in a portable format; and
- stop using your information where we rely on legitimate interests.
To exercise any of these rights, email info@elmswardpropertypartners.co.uk. We will respond within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.
Security
We take reasonable steps to protect personal information, including using secure connections to the website and limiting who can access enquiries. No online service is completely secure, so please take care over what you send.
Changes to this policy
We may update this policy from time to time. The version on this page, with its date, is the current one.
Contact us
Questions about this policy or your information: info@elmswardpropertypartners.co.uk.